Shipping policy
Shipping Policy
We offer delivery services to customers across selected European countries.
Processing Time
During promotional periods, holidays or periods of unusually high order volume, processing may take additional time.
Delivery times are estimates and may vary depending on the destination, customs procedures, weather conditions and local carrier operations.
Tracking
Once your order has been shipped, a tracking number may be provided by email. Tracking information can take up to 48 hours to become active.
Delayed or Lost Orders
If your order has not arrived within the estimated delivery period, please contact our customer service team with your order number. We will assist you in checking the shipment status with the carrier.
Customers are responsible for providing an accurate and complete delivery address. We cannot be responsible for delays or failed deliveries resulting from incorrect or incomplete address information.